Selly Web Client Frequently Asked Questions
This is the FAQ section for the web version (aka desktop) of the platform available through sellyserver.co
Opportunity Management
Facebook Messenger Tool
Settings
- User Access Permission - Selly Web Client Update
- How To Set/Edit Dealership Hours In Selly Web Client
- How to add a walk-in client that was referred by an internet lead provider.
- Can I export data from the Selly CRM?
- How do I enable my web notifications?
- How do I change my Language & Country preferences?
Texting
- Get started with Text Automations
- Scheduling Text Campaigns in Advanced
- A Guide to SmartText for the Work Plan
- A Guide to AutoText (Selly's Internet Lead Texting Automation tool)
- Building an IVR using the existing Dealership number for the Selly Voice
- Selly Automotive - Text Message Templates (Video Tutorial)
Sales Team
General
Lead Management
- Creating Deals Automatically from Internet Leads
- How do I split lead sources in Selly? (Vendor and Dealer How-to)
- How to Bulk Reassign Leads from the Web Client
- How to create Email Templates for Internet Leads Auto-Response Settings
- How To Manually Assign Leads if Basic Round Robin Auto-Assign Feature is Disabled
- How To Enable/Disable Basic Round Robin Auto Assign feature
- How to I setup an Email Signature in Selly
- New Email Templates
- Why are my sent emails duplicated?
- How can I see when a customer has replied to my email.
- Whenever I compose an email and press the send option, nothing happens. How can I resolve this?
- How can I change or configure my email address in Selly?
Inventory
- Selly VIN Factor Tool - Overview & FAQs
- How to Pull Vehicle History Report from Web Client
- How To Add Trade-Ins from Selly Web Client
- If a vehicle has been returned to my lot. How do I add that vehicle back to my current inventory listing within Selly?
- Carfax / Autocheck / Car Proof Configuration
- FAQ - Inventory Module