Hello Selly Dealers! Welcome to 2021! Here's what's new and exciting in Selly this January.
Facebook Messenger Tool is in Early Release
The long wait for Selly's new Facebook Messenger Tool is finally over, and we're happy to announce that the Facebook Tool is now in Early Release! A few Selly dealers have already received access to the Facebook Messenger Tool, and we'll be adding more dealers each week throughout the month of January. We're planning to make the Facebook tool available to the general public by the end of January. If you haven't yet filled out an Early Access application to this tool, and would like to receive access to the Facebook Tool before it becomes available to the general public, please fill out the application here.
We have a few guides to help you get started using the Facebook Messenger Tool:
- Connecting your Dealer's Facebook Page to Selly
- Setting up Facebook Permissions for your Sales team
- Navigating the Facebook Messenger Tool
Sign up for AutoText
AutoText helps you automatically engage your Internet Leads via a smart text message catered specifically to each individual lead. Using AutoText, you can set up different automated text messages based on the different lead scenarios you think of. For example, you can have a different automated text message sent to leads that are submitted both during and outside of your dealership's business hours. Many Selly dealerships are already benefiting from AutoText, and seeing more qualified leads while AutoText sends texts messages on their behalf! If you'd like to save time and have Selly's AutoText reach out to your Internet Leads for you, then contact us and inquire about AutoText.
If you'd like to learn more about how AutoText works, and how it saves you time with follow-ups, then read the guide here.
Some issues we've addressed
- There was an issue that caused vehicle images to be ordered incorrectly during the nightly inventory feed update process, so we've made a fix that solves this issue.
- The Calls and Texts module was running into a performance issue that caused longer than normal loading times. We've improved our method for loading the page, and the page now loads faster for dealerships that have a high volume of text message exchanges.
- The timestamps associated with Call Logs was incorrectly showing time in a different time zone. The root cause was identified, and a fix was made to display the correct time as per the dealer's time zone.
- There was an issue with the website texting widget where an error message would appear to a website customer after a message was sent successfully to the dealership. This caused some confusion to the customer where they weren't sure whether or not the message was successfully delivered. We've fixed this issue.
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