Multi-factor Authentication

Enabling Multi-factor Authentication

Selly managers can enable Multi-factor Authentication for all users at their dealership.

This can be done from the Dealer’s Settings page, which can be found in the Settings Module as shown below.

To enable Multi-factor Authentication, managers can check the Enable Multi-Factor Authentication check box as shown below.

Enabling Multi-factor Authentication will log out the user into the dealership.

An email notification will be sent to every user in the dealership, informing them that Multi-factor Authentication has been enabled.

This includes:

• The name of the manager that has enabled Multi-factor Authentication.
• Letting the user know that they will be logged out and will need to re-login at the dealership.
• They will also be informed that they need to register their phone number when logging back into the dealership.

Logging in for the first time after the dealership has enabled Multi-factor Authentication.

The user will have to enter their credentials first.

Once logged in, the user will have to register their phone number as shown below.

When registering a phone number:

• The user can only enter a 10-digit phone number.
• The user doesn't need to include the country code when registering their phone number.

After providing the user’s phone number, they will receive a confirmation code that will be sent to the phone number they provided.

The Confirm button will be enabled once the user enters the 4 or 6-digit code.

If the user is unable to receive the confirmation code, they can request to resend it after 5 minutes.

After 5 minutes, the Resend OTP button will appear, and the user can click it to resend the confirmation code.

In the event the user wants to change their phone number, they can click on the Change Number button which will take them to the previous page where they can enter a new phone number.

Once the phone number has been verified, the user needs to enter the last 4 digits of their verified phone number.

Submit button will be enabled after the user enters the last 4 digits of their verified phone number.

The user will receive another one-time passcode that will be sent to their verified phone number.

If the user is unable to receive the one-time passcode, they can resend it after 5 minutes.

Once the correct one-time passcode has been entered, the user can now successfully log in to Selly.

Logging in for the first time for a new user in a dealership that enabled Multi-factor Authentication

Logging in as a new user will be the same as everyone else in the dealership, the only difference is that the user has to first accept the terms and conditions before the user can register their phone number.

Logging in to a dealership where Multi-factor Authentication has been Enabled

We added a few extra steps every time the user log-in a dealership that is enabled for Multi-factor Authentication.

The user will still have to enter their credentials first.

After providing their credentials, the user needs to enter the last 4 digits of their verified phone number.

Submit button will be enabled once the user enters the last 4 digits of their verified phone number.

After confirming the last 4 digits of their verified phone number, the user will receive a one-time passcode.

In the event a user is unable to receive the one-time passcode, they can resend it after 5 minutes.

After entering the one-time passcode correctly, the user can now successfully log in to Selly.

Updating user-verified phone number

Updating a user-verified phone number can be done from the Account Settings page, which can be found in the upper right corner as shown in the image below.

This can also be done by going to the Account Settings page, which can be found in the Settings module as shown below.

Once on the Account Settings page, the user can now see their verified phone number, the user needs to click the edit button on the right side of the verified phone number to update it.

This will open a verification page where the user needs to re-enter their password to confirm it's actually them that wants to update their verified phone number.

After successful verification, the user can now update their phone number.

After providing the updated user phone number, they will receive a confirmation code that will be sent to the provided phone number for confirmation.

The Confirm button will be enabled once the user enters the 4 or 6-digit code.

After a successful phone number verification, the user will be routed back to the Account Settings page wherein the updated and verified phone number will be shown.

Disabling Multi-factor Authentication

Once on the Dealer’s Settings page, Managers can disable Multi-factor Authentication by unchecking the Enable Multi-Factor Authentication check box as shown below.

Disabling Multi-factor Authentication will NOT log out any user in the dealership.

An email notification will be sent to every user in the dealership, informing them that Multi-factor Authentication has been disabled.

This will include the name of the manager that disabled the Multi-factor Authentication.