December 2022 Product Update

Happy December, Selly Dealers!

Read on to learn more about what's new this month and what we're working on.

What we're working on

Brand new updates to the Text Messaging module

After a successful early-access launch of our new version of text messaging, we're now ready roll out these enhancements for all of our Selly dealers. The new text messaging experience will include a new mobile app texting experience, a new design and interface on the web application, and improved performance when texting. We'll be rolling out the enhancements in batches in order to ensure a good experience for all of our dealers. Here's a sneak peak of what the new version will look like in both the mobile and web applications:

Security enhancements - Multi-factor authentication

The FTC recently released new regulations (the Safeguards Rule) requiring dealerships to set up a security program that protects sensitive customer data. As part of our goal of protecting sensitive customer information within Selly, we've implemented multi-factor authentication ("MFA") upon login for dealerships that choose to have this additional layer of security. When MFA is enabled at your dealership, all Users will need to set up an SMS-based multi-factor authentication device (such as a User's cellular phone) that will be used to receive a one-time passcode whenever a User logs into a device that is unrecognized. In order to enable MFA at your dealership, read more here.

Improvements to Deal Management

As we've mentioned in previous monthly updates, we've been working hard to provide you with a new way to manage your Deals within Selly. We're almost finished with the updates to our web version of Selly, and we've started working on the necessary changes to our mobile apps (iOS and Android).

Issues we've addressed

• There was a mobile app issue on the new version of Text Messaging that prevented Text Template merge tags from being properly replaced under certain circumstances. If you accessed a Client's text conversation by clicking on the messaging icon from the Client's profile, the issue would occur. We were able to identify a solution for the issue, and it is now working properly.
• For certain dealership websites, the Selly Texting widget stopped functioning due to an update on the website provider. Out team worked with the website provider on a solution, and the issue was resolved.
• A few dealerships raised an issue when trying to make outbound phone calls from the mobile application. This issue was due to some configuration settings with our voice call provider, and the issue only occurred with certain phone numbers. We were able to adjust the settings with our provider for the dealerships that were having issues, and the problem was solved.